Frequently Asked Questions
Will you come and measure my hot tub?
Absolutely! We guarantee a 100% fit if we measure your hot tub for you.
We will personally measure your hot tub in the following areas:
How do I measure my hot tub?
Record your measurements using our measurement sheet
- Measure your hot tub, not an old cover.
- Check all of your measurements twice.
- Add 0.5″ to each side of your total width and length measurements – or 1″ total – the slight overhang will not affect the fit.
- It’s ok for the cover to be too big, but even slightly too small and you lose the seal.
- If you have a unique size or shape, contact us for further instructions. We can accommodate custom made hot tubs or swim spas.
How to measure corner radius
Use a framing square or a straight edge and tape measure to measure the radius of your hot tub corners.
If your radius is a bit too small (green line below), the cover simply overhangs the hot tub a bit; however, if your radius is too big (red line below), the cover won’t completely cover your spa. If in doubt, always go with a slightly smaller radius, or contact us to measure your hot tub for your.
What makes Durham Covers the best place to buy a hot tub cover?
There are only 2 factories in Canada that make hot tub covers, and neither sells to the public. Durham Covers uses the factory that offers a 2-year warranty; the other factory only offers a 1 year warranty.
We sell high quality, professionally fitted hot tub covers, spa cover lifters, and pool safety covers. We will come to your home to personally measure your hot tub or pool to ensure a 100% guaranteed proper fit.
We pride ourselves on our outstanding personalized customer service.
What if my product is defective?
Please contact our office for a replacement, 905.259.4514, within 2 days after receiving a defective product.
What is your return policy?
All covers are custom made and we double check the measurements with you before manufacturing. Once the order has been submitted all sales are final but we will try and work with you. We may accept returns due to unforeseen circumstances; however, you must contact our office at 905.259.4514 within 10 days of purchase. We will give you instructions on how to send your return.
If the product is not in its original condition or has been opened or used, no return will be issued.
Shipping charges are non-refundable.
Credit card processing fees are non-refundable.
A $20 processing fee applies to all refunds.